Returns

Returns
  • All returns must be approved first. Please send us an email detailing your return and wait for the approval to return to us. 
Our policy lasts 10 days for online purchases and 7 days for instore purchases. If the respective amount days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it (unworn, tags attached).
Unfortunately we are not able to refund your item for change of mind or if it doesn't fit or suit, in that circumstance we only issue a store credit or exchange.
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Non-returnable items:
Gift cards
Sale Items
Swimwear/Hoisery
Goods with defects that have been clearly outlined
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Returns Conditions
  • Return requests must be made within 10 days for Australian customers & 30 days for International customers.
  • Items may only be returned once approved by a My Girl Lollipop online customer service representative
  • Returns must be received in original condition – unworn, unwashed, with all tags attached. We reserve the right to reject your return if it has an odour of perfume/deodorant or makeup/tanning marks etc.
  • If your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost.
  • Items purchased during promotional sale periods will NOT be eligible for return.
  • We do not accept returns on Sale Items, Swimwear, Intimates, Jewellery or Accessories.
  • We do not credit original shipping costs unless the item is faulty or there was a dispatch error by My Girl Lollipop.

    * For returns please make sure your parcel has tracking. If your item goes missing during transit, we are then unable to process a credit or refund.
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Refunds (if applicable)
Once we receive the returned item and assess it, we will notify you of the approval or rejection of your refund via email or mobile contact. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
fashion@mygirllollipop.com.au
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Store Credits
If you have been approved for a return and you have sent your item back, please keep an eye out in both your Inbox and junk folders for any emails we may have sent you either containing your credit code (will come up as Gift Card) or information regarding your return.
- Credit notes are strictly valid for 3 months only once issued.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fashion@mygirllollipop.com.au and send your item to: Shop 5/225 Main Road Blackwood, South Australia 5051.

 

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Shipping
To return your product, please mail it back to: Shop 2/225 Main Road Blackwood, South Australia, 5051
Customers are responsible for their return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or you will be invoiced for any extra charges that may apply. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
It is highly recommended that you use a registered postage service with tracking so your item does not get lost. We take no responsibility for your return postage handling.